Delivery

DELIVERY AND RETURNS

See below for information about the delivery & returns options in your country.

STANDARD DELIVERY
We only ship to countryes within EU at the moment.

Orders are usually shipped on the day we receive them or the next working day.
As per our terms & conditions, we are not responsible for taxes and/or custom costs, which might be the result of our shipments.

Shipping costs depend on where you are located and weight of the parcels we ship to you.

RECEIPT OF GOODS
Please check each parcel you receive for visible or noticeable damages. These have to be documented immediately by the driver of the transport company, to help with claims.

In case of severe damages (e.g.: a package that has been resealed or one with water damage) please refuse the package. If you urgently need the goods in this package, you can accept the package but please document the damages and the contents of the package with the fulfilling carrier.

Before you open damaged parcels, please make some pictures of the damages, to help with claims.

CANCELATION POLICY
Here at Think Ink j.d.o.o., we are here to give you a good service, including customer service, so if you want to cancel an order, that is not a problem, simply let us know and if you order hasn’t been dispatched yet we will be happy to cancel any order. If your items have been dispatched then you may simply return your item in accordance to our Returns Policy..

Think Ink j.d.o.o. can not be held responsible for any supplementary costs incurred by a customer caused by a delayed/lost/misrouted orders.